Didi Benami Voice Studio
Studio Policies • FAQ • Cancellations
🎶🎤 Welcome! 🎶🎤
I’m so happy you’re here, and I’m excited to work with you!
My goal is to provide focused, high-quality vocal instruction and coaching while creating a studio environment that is supportive, professional, and fair to everyone. Because each lesson is professional time reserved specifically for you, consistent attendance, timely payment, and clear communication help keep the studio running smoothly and allow me to give every student my full attention. Please review the policies below before booking. By booking, paying for, or attending a lesson, you acknowledge and agree to the current studio policies.
💳 Payment & Booking 💳
When is payment due for an individual lesson?
Payment is requested at the time of booking to reserve and hold your appointment. For individual/pay-as-you-go lessons booked more than 48 hours in advance, payment must be received no later than 48 hours before the scheduled lesson. If you book a lesson within 48 hours of the appointment, payment is due at the time of booking. Lessons cannot be administered until payment has been received.
Why might my invoice show an earlier due date?
Invoices and payment reminders are generated automatically. Because invoices are scheduled in advance around weekends, studio days off, and lessons occurring early in the week, your automated invoice may occasionally display a due date slightly earlier than the actual 48-hour payment deadline.
For individual/pay-as-you-go lessons, as long as payment is received at least 48 hours before your scheduled lesson, your payment is considered on time.
When are monthly packages due?
Students receiving discounted monthly/package pricing must prepay for the entire package at the beginning of the month to receive the discounted rate. Depending on the calendar, a recurring monthly package may include 4 or 5 lessons and will be billed accordingly. Unless another arrangement has been made in advance, monthly/package payments are due by the end of the day on the 1st of each month. A $10 late fee will be added to overdue monthly/package invoices.
What payment methods do you accept?
For your convenience, I accept:
Zelle: iamdidibenami@gmail.com
Venmo: @DidiBenami
Cash App: $DidiBenami
Cash
Check: Payable to "Vered Benami" or "Cash"
Stripe: Available through your invoice; a 3.5% transaction fee applies.
PayPal is no longer accepted.
📅 Cancellations & Rescheduling 📅
How much notice do I need to cancel or reschedule?
Please provide at least 24 hours’ notice if you need to cancel or request to reschedule your lesson. With at least 24 hours’ notice, one reschedule per month may be granted as a courtesy, subject to studio availability. Any approved make-up lesson must take place within 7 days of the original lesson date. Rescheduled lessons do not roll over into the following month. If a mutually workable make-up time cannot be found within the 7-day period, the lesson and lesson fee are forfeited.
What happens if I cancel less than 24 hours before my lesson?
Lessons canceled or rescheduled within 24 hours of the scheduled start time, including same-day cancellations, are charged in full and are not eligible for a make-up lesson.
What happens if I don’t show up?
No-shows are charged in full. The lesson fee is non-refundable and non-transferable, and the missed lesson is not eligible for a make-up.
Is the 24-hour cancellation policy the same as the payment deadline?
No. These are two separate policies.
PAYMENT: Individual lessons must be paid no later than 48 hours before the scheduled lesson.
CANCELLATIONS/RESCHEDULING: At least 24 hours’ notice is required to be eligible for a reschedule. Whenever possible, please submit cancellation or rescheduling requests through the client portal so the time of your request is documented.
🎟️ Lesson Packages & Recurring Students
Do I have to purchase a package?
No. Packages are optional.
Individual/pay-as-you-go lessons are available for students who prefer to schedule sessions individually. Discounted packages are available for students who want a more consistent lesson schedule and are recommended for students working toward continued vocal growth and progress.
How do monthly packages work?
Monthly packages are prepaid in full and reserve your recurring lesson time. Depending on the calendar, your month may include 4 or 5 scheduled lessons, and the package will be billed accordingly. Because package pricing is discounted in exchange for consistency and reserved studio time, lessons are intended to be used on their regularly scheduled dates during that month. Unused lessons do not roll over into future months, except for an approved rescheduled lesson as outlined below.
What happens if I need to reschedule a package lesson?
The same cancellation policy applies. With at least 24 hours’ notice, one lesson per month may be rescheduled as a courtesy, subject to availability. The make-up lesson must occur within 7 days of the original lesson and cannot roll over into the following month.
⏰ Attendance & Punctuality ⏰
What if I’m late?
Please arrive on time for in-person lessons or be logged in, set up, and ready to begin at the scheduled start time for virtual lessons. Because students are often scheduled back-to-back, late arrivals will still end at the originally scheduled ending time. Arriving late does not reduce the lesson fee.
🎤 Lesson Length & Additional Coaching 🎤
What happens if my lesson runs over?
I’m always happy to keep working when my schedule allows! However, some sessions—particularly audition preparation, repertoire work, songwriting, recording feedback, or artist development—can naturally require more time. Additional coaching beyond the scheduled lesson time will be billed in 15-minute increments at $40 per increment. If you know you’ll need more time, I’m happy to schedule a longer session in advance, so we have plenty of time to work without feeling rushed.
What might require a longer session?
Longer sessions can be especially helpful for:
- Audition preparation
- American Idol, The Voice, AGT, or other audition coaching
- Repertoire and song selection
- Artist development
- Songwriting
- Recording preparation or feedback
- Performance coaching
- Career mentoring
- Multiple songs or in-depth vocal work
🔁 Recurring Lessons 🔁
Is my recurring lesson time automatically held for me?
Yes. If we have established a recurring lesson schedule, that time is reserved specifically for you. Your recurring lesson time remains reserved until you notify me that you would like to change, pause, or discontinue lessons. Because I maintain a limited teaching schedule, I cannot indefinitely hold recurring time slots for students who are unable to maintain consistent attendance.
⏸️ Pausing, Changing or Ending Lessons
What if I need to take a break or stop lessons? 🛑
Please provide at least 14 calendar days’ notice if you need to:
- Discontinue recurring lessons
- Take a temporary break or leave of absence
- Change your recurring lesson schedule
- Change your recurring package arrangement
Until notice is provided, you are considered an active student. Lessons already scheduled during the 14-day notice period remain payable. If you take a leave of absence and return later, I will do my best to accommodate you, but your previous recurring lesson time cannot be guaranteed.
🤒 Illness 😷
What if I’m sick? 🤧
If you are actively contagious or experiencing symptoms that could expose others to illness, please do not attend an in-person lesson. If you feel well enough to sing or participate, we may be able to switch the lesson to virtual rather than canceling. Otherwise, the regular cancellation and rescheduling policy applies. If you are unsure, please reach out as soon as possible.
🔁 What Happens if Didi Has to Cancel?
If I need to cancel a lesson, I will make every reasonable effort to reschedule it at a mutually convenient time. If I cancel and cannot provide a reasonable make-up opportunity, you will not be charged, or any applicable payment will be credited toward a future lesson. An instructor cancellation does not count toward your one-reschedule-per-month allowance.
💜 Communication & Studio Hours ⏰
When can I expect a response?
I care deeply about my students and am always happy to answer questions about lessons, scheduling, billing, auditions, or coaching. However, studio messages are answered during regular studio/business hours. Sunday and Monday are my scheduled days off. Messages received on Sundays, Mondays, holidays, or outside regular studio hours may not receive a response until the next business day.
Why did I receive an invoice or reminder on a studio day off?
Invoices, appointment reminders, and other notifications may be automatically generated by the scheduling system. Receiving an automated message on Sunday or Monday does not mean that I am personally in the office or available to respond that day. For time-sensitive cancellations or rescheduling requests, please use the client portal whenever possible.
🌎 Online Lessons & Studio Travel 🧳
Do you teach online?
Yes! Lessons are available in person in Nashville year-round, as well as in Los Angeles when I’m there (typically 2–4 times per year). Online lessons are available worldwide year-round!
Virtual lessons are held via Singing Carrots or Riverside.fm, rather than traditional video-conferencing platforms. As a vocal coach, sound quality is incredibly important to me, so I use platforms that are better suited for singers and musicians and allow me to hear the nuances of your voice much more clearly.
I’ve found that the improved audio quality and connection make a big difference in vocal lessons, allowing me to hear things like tone, resonance, breath, dynamics, and subtle technical adjustments much more accurately.
Virtual lessons are also a great option when a student is traveling, mildly ill but still able to participate, or unable to make it to the studio.
What happens when Didi travels?
Occasionally, the studio operates remotely while I am traveling. During those times, lessons will generally continue virtually unless another arrangement has been made. Students will be notified in advance of travel dates that affect in-person lessons.
🎵 Lessons & Coaching FAQ 🎵
What lesson length should I choose?
Most students benefit from a 45- or 60-minute session for regular vocal work. A 45-minute appointment generally allows for approximately 40 minutes of focused instruction, with the remaining time available for questions, notes, and next steps as needed.90-minute intensive sessions are ideal when more time is needed for audition preparation, repertoire and song selection, artist development, songwriting, recording preparation, performance coaching, or multiple songs.
Do you work with beginners?
Absolutely. I work with students at different experience levels. What matters most is a willingness to learn, practice, develop healthy technique, and commit to the process.
Do you help with song selection?
Yes! Repertoire and song strategy are an important part of my coaching, particularly for auditions, performances, recording projects, competitions, and artist development.
Do you offer audition coaching?
Yes. Audition preparation is one of the areas I specialize in. Depending on the audition, coaching may include vocal technique, song selection, cuts, interpretation, performance choices, storytelling, strategy, and preparation for the audition environment itself.
Do you offer more than vocal technique?
Yes. Depending on the student’s goals, sessions may incorporate vocal technique as well as:
- Performance coaching
- Audition preparation
- Repertoire
- Artist development
- Song interpretation
- Songwriting
- Recording preparation
- Stage confidence
- Career mentoring
🎹 Piano Lessons 🎹
Do you offer piano lessons?
Yes. Piano instruction is available in addition to vocal coaching. For current availability, lesson lengths, and whether piano instruction is the right fit for your goals, please inquire directly.
🔐 Intellectual Property & Lesson Materials
Exercises, recordings, teaching materials, worksheets, and other resources provided through the studio are intended for the individual student’s personal educational use. They may not be copied, published, sold, distributed, uploaded, or shared with others without prior written permission. All applicable intellectual property rights remain with Didi Benami and/or their respective copyright holders.
📄 Policy Updates 🖊️
Studio policies may occasionally be updated as scheduling, payment systems, or studio needs change. I will make every reasonable effort to communicate significant changes to active students. The most current version of the studio policies posted here will supersede previous versions.
💕 One Last Note 💕
I genuinely care about my students and want you to get as much as possible out of our time together. These policies aren’t meant to make lessons feel rigid—they allow me to protect the time I reserve for each student, maintain a sustainable teaching schedule, and continue giving everyone the individual attention and preparation they deserve. If you’re ever unsure about a policy, please ask. I’m always happy to clarify during studio/business hours.
💜 I look forward to working with you and making music together! 🎶Didi Benami
Didi Benami Voice Studio
